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Technical Support Supervisor

2 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan AC Services Sdn. Bhd. Full time

**Position: Technical Support Supervisor**

**Salary**:RM9k - RM11k

**Location**:6 months out of 12 months will be required to travel overseas otherwise based in Malaysia's office at KL.

**Office address**: 50450 Kuala Lumpur, Malaysia

**Job responsibilities**:
**Pre-sales technical support**
- Communicate with customers on product and technology, improve Customer satisfaction.
- Collect and summarize overseas customers' feedback on demand, consultation, complaints, delivery and other product and technology-related issues. Provide timely, correct and complete feedback to R&D. Track the resolution process and delivery results until the customer confirms the closure of the problem.
- Participate in sales business such as RFI, RFP, RFQ and other bidding work, assist the business to identify demand, determine the bidding model and program.
- Cooperate with sales business to collect competitive information and test dynamic tracking and feedback.
- Assist overseas customers to carry out technical training, new product promotion and demonstration, program design and other technical exchanges.

**Test work**

Cooperate with R&D to conduct software and hardware testing overseas and provide timely and accurate feedback on test results.

**After-sales work**
- Collect and summarize product and technology related issues such as demand, consultation and complaint from overseas customers in the after-sales stage, and feedback the demand/consultation/complaint to the Employer internally in a timely, correct and complete manner, and track the resolution process and delivery results until the customer confirms the closure of the issue.
- Overseas product site maintenance, project installation work.

**Other work：**
- Other related work tasks arranged by the Employer.

**Job requirements**:

- Bachelor’s degree or higher in Computer Science, Communication Engineering, Electronic Information Engineering, or a related field; solid understanding of the fundamental principles of communication industry products.
- At least 5 years of relevant work experience and product knowledge in ICT products.
- Experience in implementing and managing conventional communication systems.
- Familiarity with the technical support and principles of the company’s products.
- Ability to summarize and document technical information effectively.
- Fluent in both written and spoken English and Chinese, Chinese are preferred.
- Strong team communication and coordination skills, with the ability to handle emergencies effectively.
- Willingness and ability to travel independently for a long time globally (primarily to regions such as Asia-Pacific, Europe, Latin America, the Middle East, and Africa).

**Benefits**:

- **We contribute to SOCSO (Social Security), EIS (Employment Insurance System), and KWSP (EPF - Employees Provident Fund) as per Malaysian regulations.**:

- **Additional benefits include communication and festive allowances, as well as three types of insurance**:
**- AIA Medical Card**
**- Allianz Personal Accident Insurance**
**- Allianz Travel Insurance**
- **For overseas business trips, we provide a daily allowance of USD 50-80, with reimbursement for accommodation and meals within standard limits.**:

- **Annual leave entitlement is 8 days.**

**Job Types**: Full-time, Permanent

Pay: RM11,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

**Education**:

- Bachelor's (required)

**Experience**:

- Networking Project Delivery: 5 years (preferred)

**Language**:

- Chinese (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: On the road