Quality Analyst

2 days ago

Kuala Lumpur, Malaysia Cognizant Full time

**Summary**:
We are looking for a meticulous and process-driven Transaction Quality Analyst with experience in the insurance domain to monitor, evaluate, and improve the quality of transactions across operational teams.

**Key Responsibilities**:

- Conduct regular audits of insurance process transactions (e.g., claims processing, policy issuance, endorsements, renewals, etc.).
- Evaluate accuracy, completeness, and compliance with internal policies and regulatory requirements.
- Identify process gaps, errors, and training needs through root cause analysis.
- Provide actionable feedback to operations teams and support coaching initiatives.
- Maintain and update quality scorecards, dashboards, and audit reports.
- Collaborate with process owners and training teams to improve SOPs and quality frameworks.
- Participate in calibration sessions to ensure consistency in quality assessments.
- Support internal and external audits by providing required documentation and insights.

**Required Skills & Qualifications**:

- Bachelor’s degree in any discipline (preferred: Insurance, Business, or related fields).
- 2-5 years of experience in transaction quality or process audit roles, preferably in the insurance industry.
- Strong understanding of insurance processes (Life, Health, P&C, or Reinsurance).
- Proficiency in MS Excel, PowerPoint, and quality monitoring tools.
- Excellent analytical, communication, and documentation skills.
- Multilingual Proficiency (English, Chinese Mandarin, Malay, Cantonese etc)

**Preferred Qualifications**:

- Certification in Quality (e.g., Six Sigma Yellow/Green Belt, Lean).
- Familiarity with quality frameworks like Six Sigma, COPC, or ISO (preferred).
- Certification in Insurance domain (e.g., LOMA)
- Experience with workflow tools like BPM, CRM, or insurance platforms (e.g., Guidewire, Duck Creek).
- Exposure to global insurance standards and regulatory compliance.

**About Cognizant**:
LI-CTSAPAC

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