Customer Service Agent

1 week ago

Klang, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time

**Key responsibilities**:

- Manages people, processes, and resources to meet strategic priorities.
- Executes on plans to drive business outcomes.
- Seeks to understand the changing needs of the industry.
- Maintains a culture of inclusion so everyone can succeed.
- Seeks opportunities for and delivers continuous improvement.
- Continuously improves safety and wellness.
- Communicates about changes to ensure buy-in to the change.
- Explains the reasons for change and communicates the change plan.
- Executes changes effectively, following clear plans and processes.
- Keeps people informed about business results and progress.
- Provides clear, consistent, timely respectful communications.
- Is approachable and visible.
- Demonstrates organization’s values and an environment of openness and inclusion.
- Develops relationships built on trust and open communication.
- Contributes to and encourages an open exchange of ideas and opinions.
- Acts in accordance with the organization’s mission, vision and values.
- Holds self and other accountable and pursues excellence.
- Eliminates barriers to success.
- Sets challenging goals to continuously elevate performance.
- Achieve results while upholding ethics, integrity, compliance and company values. Focuses on the critical priorities including safety and well being.

**Decision accountabilities**:

- Responsible for updating stores on time and accurately. This is not only for the original ETA of truck arrival but on all subsequent revised ETA’s if trucks are delayed for any reasons.
- Follow up and work with the JMS Team in transport to get the latest update on truck statuses and dive in to check independently if transport JMS team is busy at that time. All access replated to JMS will also be provided.
- Further checks on Truck GPS and Customer site may be required to ensure current truck position may be required.
- Responsible for timely and accurate response to store enquiry / feedback.
- Continuous improvement through KPI’s tracking and effective reporting.
- Attend to calls and respond immediately or follow up to ensure closure to all enquiries Responsible to communicate clearly with internal and external customer.
- Keep manager informed about progress / problems.
- Express opinions in a professional manner.
- Display approachable and sincere demeanor.
- Responsible for preparing training material for the team (if necessary).

**Requirements**:

- 2 years professional experience in customer service and similar role.
- Minimum Diploma and above.

**Job Type**: Contract
Contract length: 5 months

**Salary**: RM1,500.00 - RM1,800.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Customer Care Specialist: 3 years (required)

**Language**:

- Bahasa Malaysia (required)
- English (required)

Ability to Commute:

- Klang (required)

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