Specialist, Account Management

1 week ago

Subang Jaya, Malaysia TopNotch Full time

**Job description**

**About this role**

You will manage a portfolio of different categories of Key Accounts, focusing on building lasting relationships and increasing profitability. You will pitch marketing campaigns and upsell new products/programs to drive growth among existing and new merchants. Additionally, you will assist with business identification, partnerships, account management, and execution strategy, reporting directly to the Assistant Manager, Key Account Management.

**The Critical Tasks You will Perform**
- Manage a portfolio of accounts to foster and grow merchant relationships through consistent engagement at Manager level.
- Identifies issues affecting merchants including merchant settlement reports and technical issues and recommends well-thought out solutions.
- Conduct Monthly Business Review (MBR) with your portfolio of key merchants with the intention to improve business performance and foster stronger collaboration
- Analyzing data and developing initiatives to increase revenues/profitability for your portfolio aligned with country targets.
- To analyze competitor market insights and identify strengths, weaknesses, threats, and opportunities for targeted category management.
- To review GrabPay and Loyalty tickets from the non-account-managed group of merchants.

*

**What Skills You will Need**
- Minimum 1 year (for a client facing role) of experience in account management, merchant management, sales, business development, partnerships or equivalent role.
- Experienced in the e-wallet/payment, financial institution industry is a plus.
- Excellent written and spoken communication skills in both English and Bahasa Malaysia. Ability to speak in other dialects such as Mandarin is an added advantage.
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
- Have a competitive edge and thrive in a team environment.
- Be very organized and communicate well.
- A highly independent individual with excellent team-working skills.
- Energetic, enthusiastic and calm even in a dynamic and fast paced environment.

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,800.00 - RM3,000.00 per month

Work Location: In person

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