Customer Service Team Lead

7 hours ago

Kuala Lumpur, Malaysia Sleepy Bear Homes & Suites Full time

**ABOUT US**:
Sleepy Bear is one of Malaysia’s pioneering and fastest-growing vacation rental management companies. Since 2025, we’ve been helping property investors unlock value through **renovation, unit styling, and full short-stay rental management**. Our partners include prestige property developers and investors across Malaysia.

**The Opportunity**:
We’re looking for a **proactive and hands-on Team Leader** to oversee our customer experience operations.

As part of our growing team, you will lead a small group of customer service executives who manage property listings, guest communications, and daily operational tasks related to short-stay rentals and hospitality services.

**The Perfect Fit**:

- Supervise and guide the customer service team to ensure timely response and excellent guest experience.
- Monitor daily performance and handle escalated guest issues or complaints.
- Oversee the accuracy of room rate updates, listings, and internal system information.
- Support the team in coordinating check-ins, deposit claims, and guest communication.
- Conduct regular quality checks and process improvements.
- Assist with training, scheduling, and administrative tasks.
- Handle ad-hoc tasks and collaborate with management on process optimization

**WORKPLACE**:

- Office at Jalan Ipoh, Kuala Lumpur
- Properties under management are located across Malaysia
- 6 working days
- Mix of office and work-from-home

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Opportunities for promotion

**How to Apply**

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Professional development
- Work from home

Application Question(s):

- Guest : Oh my god Your housekeeper stole my watch It is RM1,000. After the housekeeping, it is gone
- Check out time is 11am. It is 12pm now but the guests have not yet left. The next guest is arriving at 3pm and the cleaner is not able to clean the room. Send guest a message to convince guests to leave.
- Guest : The air-cond is not working I’ll need the AC working. I can not stay in this room without AC when its 30 Celsius degree

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Location**:

- Kuala Lumpur (preferred)

Work Location: In person

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