Outbound Customer Service

1 week ago


Kuala Lumpur, Malaysia SRG Asia Pacific Full time

Role Title : Customer Service Consultant (Astro Debt Collector)

Work from office mode

Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services)

DUTIES AND RESPONSIBILITIES:

- Professionally Interact with customers via phone to provide information and assistance and to manage Outbound & Inbound services for Winback & Collection of Involuntary Churn Operations
- To reconnect and reactivate customers account to be active and to recover any amount owed to

Management
- Collection Treatment/Process Flow for different group of customers, as per the Credit Class

(H/M/L) and Debt Age provided by the Management
- Attend to customer’s complaint or request and to adhere to the process and procedures that

has been stipulated by the Management
- Cross-selling of all products and services including all upgrades for product & packages
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management
- You will be accountable for meeting individual (KPIs) and team goals

Working Days : Monday - Sunday

*Work any 5 days in a week with 2 days off
- Work Shift 09:00AM to 06:00PM

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Commission pay



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