Customer Service Administrator

1 week ago

Sepang, Malaysia Reeracoen Malaysia Full time

**Overview**:
**Salary**:
3,300 MYR ~ 2,650 MYR**Industry**:
Retail/Distribution(Other)- As a member of our family-owned business, you will responsible in ensuring customer satisfaction and facilitating smooth interactions between our organization and its clients. Your primary responsibility will be to handle inquiries, resolve issues, and provide exceptional support to customers through various communication channels. As Customer Service Administrator, you will- Issue Resolution: Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience.
- Order Processing: Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions.
- Product Knowledge: Develop a deep understanding of our products or services to effectively address customer inquiries and provide relevant information.
- Documentation: Maintain comprehensive and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system including documentations of tour group transactions.
- Communication: Collaborate with internal teams such as sales, logistics, and finance to coordinate responses and resolve customer issues in a timely manner.
- Feedback Collection: Gather customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- Process Improvement: Contribute ideas and suggestions for improving customer service processes, workflows, and systems to increase efficiency and customer satisfaction.
- Compliance: Adhere to company policies, procedures, and compliance standards while handling customer inquiries and processing transactions.

**Qualifications**:
**Requirement**:

- [ MUST ]- Must be willing to work in KLIA2
- Must be willing to work under shift (only AM shift and PM shift, no midnight shift)

[ ADVANTAGE ]- A diploma in hospitality, Operations Management, or a related field or proven experience in customer service, or a related field is a plus.
- Proficient in MS Office such as Word, Excel and PowerPoint, and preferably an SAP-related system.
- Has good interpersonal, customer-centric approach, problem-solving and communication skills in Mandarin, English, and ideally, a proficiency in an additional language.
- A can-do attitude and clear focus on achieving goals within a fast paced and dynamic work environment.**English Level**:
**Other Language**:
Malay, Cantonese, English

**Additional Information**:
**Benefit**:
・Basic = RM 2,000
・Transport Allowance = RM 450
・Meal Allowance = RM 200
・Incentive = RM 0 ~ RM 650 (Variable, depending on the monthly overall store sales)
・OT Pay
・Normal Day = OT hours x1.5
・Rest Days = OT hours x 2.0
・Public Holiday = OT hours x 3.0
・Company handphone provided
・AL: 14 days
・MC: 14 days
・Medical Insurance Coverage
・Dental Insurance Coverage
・Staff Discount
・Birthday Token
・Milestone Service:
・5 years (RM 1000)
・10 years (RM 3000)
・Company event for every main festival (Raya, CNY and Deepavali)
・Year End Celebration on December
・Engagement activities by quarterly with management approval

**Season Parking RM140/monthly under personal cost**Working Hour**:

- ~

**Holiday**:
5 days a week
2 shift working
1. (AM) 0900 ~ 1800
2. (PM) 1400 ~ 2300**Job Function**:

- Custmer support/service
- Customer service/Sales
- Retail sales

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