Junior Technical Support

2 weeks ago

Kuala Lumpur, Malaysia Acestar Sdn Bhd Full time

**Junior Technical Support**:
We are looking for a motivated, energetic and skillful Junior Technical Support who has the ability to create solutions that offer the best client experience. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details easily, we’d like to meet you. Ultimately, you will be the primary trusted person of our customers to resolve their technical issues.

**Responsibilities include**:
a) Research and identify solutions to software and hardware issues.

b) Diagnose and troubleshoot technical issues, including account setup and network configuration.

c) Ask customers targeted questions to quickly understand the root of the problem.

d) Track computer system issues through to resolution, within agreed time limits.

f) Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).

g) Provide prompt and accurate feedback to customers.

h) Refer to internal database or external resources to provide accurate tech solutions.

i) Ensure all issues are properly logged.

j) Prioritize and manage several open issues at one time and to meet the SLA timeline.

k) Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

l) Prepare accurate and timely reports.

m) Document technical knowledge in the form of notes and manuals.

n) Maintain jovial relationships with clients.

o) To ensure follow the technical SOP guidelines.

p) To assist Saleslive and Techhare as a first level support

.**Requirements**:

- At least 3 Year(s) of working experience in the related field is required for this position.
- Deployment and Troubleshooting of Microsoft 365 and Window Operating Environment, Mac OS, Adobe Cloud licensing deployment, Amazon Web Services, Microsoft Azure will be a big plus.

Schedule:

- Monday to Friday
- On call

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