Housekeeping Attendant

**RESPONSIBILITY**: Performs routine duties in cleaning and servicing of guest rooms, baths and public areas under supervision of housekeeping supervisor. Housekeeping attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also able to address guest requests and problems. To ensure standards of cleanliness, hygiene and tidiness are maintained throughout the Apartment efficiently to maintain as per prescribed standards.

**MAIN DUTIES AND RESPONSIBILITIES**

The Housekeeping Attendant is responsible for ensuring that guest rooms and public areas of the Service Apartment are cleaned and linens / supplies are restocked, ensuring the property is maintained to the high presentation.

1. To clean and tidy-up apartment according to established apartment standards.

2. Perform daily activities such as:

- Preparing a maid’s cart and replenishing supplies daily before cleaning commences.
- Enters and prepares the room for cleaning. Check apartment status on daily basis.
- Makes bed, changing bed sheets and pillow cases.
- Cleaning and dusts the room and furniture.
- Replenishes guestroom and bathroom supplies and amenities according to operational standards.
- Cleans the bathroom, bedroom and floor corridor.
- Cleans the closet, window frames, and mirrors.
- Clean the living /dining areas as well as kitchenettes.
- Cleaning soiled glassware, chinaware and flatware.
- Cleaning refrigerators, sinks and kitchen hob & hood.
- Emptying and cleaning ashtrays and waste baskets.
- Vacuums the carpet, upholstered furniture and appliances.
- Checks and secures the rooms after guest check-out.
- Ensuring that all appliances and equipment are in working order.
- Reporting malfunctions to superior and replacing missing item or supplies.
- Deliver and retrieve items on loan to guests e.g. Extra Bed or Baby Cot etc.;
- Ensure security of guest rooms and privacy of guests.
- Responsible for the cleanliness and maintained of his work area.
- Responsible for the Hotel property in the work area.
- Responsible for following the standard operating procedures (SOP).
- Responsible for achieving and exceeding the guest satisfaction score.
- Performs side duties as required (Spring Cleaning /Mattress Turnover/Monthly Pest

Control etc.)

3. Cleans and maintains function rooms, offices, lobby and public areas assigned, according to prescribed standards, by performing such activities as:

- mopping floors
- sweeping and vacuuming carpets
- collecting trash
- dusting walls, furniture etc.
- cleaning mirrors, glasses etc.
- polishing floors, tables etc.
- emptying and cleaning ashtrays
- washing windows

4. Periodically shampoos carpets, dusts and cleans chandeliers, ceilings and other hard-to-reach fixtures, aside from performing the daily cleaning duties.

5. Reports broken fixtures and malfunctioning material to the Supervisor.

6. Makes requisitions and obtains supplies and cleaning material from the Linen Room with approval from Supervisor.

7. Reports and turns over to supervisor any articles found on the premises.

8. Cleans and maintains swimming pool in a safe and sanitary condition; brush and vacuum swimming pool according to established procedures; scrub pool tiles. Cleans and disinfects pool deck area.

9. Cleans restrooms and employees’ locker rooms assigned, as required, by performing according to prescribed standards such as:

- Scrubbing toilet bowls and wash basins
- cleaning wall mirrors
- dusting walls and furniture
- sweeping and mopping floors
- replenishing supply for toilet paper, facial tissues etc.
- watering plants
- putting deodorant into and disinfecting toilet bowls

10. Performs such general cleaning duties such as:

- cleaning airducts
- vacuuming carpets
- cleaning floors with soap and water
- replenishing liquid soap at periodic intervals or whatever necessary
- performs both periodic and daily duties before and after functions
- performs duties common to all non-supervisory staff and any other duties as may be assigned
- Works closely with other departments to achieve maximum guest satisfaction
- Maintains a clean, safe, hazard-free work environment at all times
- Understands the emergency procedures for the entire Service Apartment.

NOTE : THIS JOB DESCRIPTION IS NOT EXHAUSTIVE

Pay: RM1,700.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Experience**:

- Housekeeping: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person