Hybrid Position: Customer Service Assistant
2 days ago
**Location**:Shah Alam, Selangor (Hybrid - 2-3 days in office per week)**
**Requirements**:
- Must have a personal laptop/desktop and a reliable internet connection.
- Proficient in English (both written and spoken).
- 1-2 years of customer service experience is required.
- Ability to work fixed shifts, including weekends and public holidays.
- Capable of multitasking in a fast-paced environment, working independently with mínimal supervision, and collaboratively within a team.
- Prior experience in Airbnb or the tourism industry is an added advantage.
**Responsibilities**:
- Respond promptly to guest inquiries and provide accurate information.
- Handle customer complaints courteously and effectively, ensuring quick and satisfactory resolutions.
- Manage guest phone calls professionally.
- Coordinate between guests, the housekeeping team, and the operations team to resolve complaints efficiently.
- Maintain accurate records and update spreadsheets as required.
- Execute ad-hoc tasks as assigned by the Superior or Director(s).
Pay: RM2,000.00 - RM2,600.00 per month
**Benefits**:
- Maternity leave
- Parental leave
Schedule:
- Fixed shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- English (required)
Expected Start Date: 06/01/2025
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