Retail Area Manager

1 week ago

Mont Kiara, Malaysia Polymorph Psynergy Full time

Client Info:
Indulge in their award-winning massage treatments. The company helps customers to seek out rejuvenating experiences where they can immerse themselves in healing & relaxation - a meditative therapy for their senses helping them escape from their hectic lifestyle, even for a moment.

The company originates from the ever-growing need of customers’ in finding a sanctuary within the hustle and bustle of city life, their demands for a refuge to get away from life and work, to temporarily escape the hectic and busy commitments, to indulge in the finer things in life and to pamper oneself to the fullest.

**Position: Area Manager**

**Location: Mont Kiara**

**Responsibilities**:
**Day-to-Day Operations Management**:

- Oversee the seamless operation of the spa, ensuring strict adherence to company standards for service and operations.

**Team Management**:

- Lead and supervise the spa concierge team and spa therapists, managing their schedules and performance effectively.

**Handle Complaints**:

- Manage and resolve customer complaints across all branches to ensure a consistent and positive customer experience.

**Vendor Interaction**:

- Liaise with spa vendors as necessary to maintain quality standards and operational efficiency.

**Sales Promotion**:

- Promote spa services and products to maximize sales, consistently aiming to achieve outlet sales targets.

**Inventory Management**:

- Maintain accurate records of spa stocks and equipment, conducting regular inventories to ensure proper stock levels.

**Equipment Maintenance**:

- Ensure all spa and wellness equipment is well-maintained and in good working order at all times.

**Staff Training**:

- Develop and conduct training programs for spa staff, including hands-on training for new recruits.

**Group Sales and Events**:

- Manage group sales and corporate events, handling all aspects from customer correspondence to staff deployment and booking coordination.

**Requirements**:

- Able to speak in English or Malay fluently. It is an advantage if you could speak Mandarin.
- Possess at least a SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent
- Friendly with cheeky personality, possess good interpersonal and communication skills
- Strong disciplines, commitments and self-initiative
- Must be willing to work on shift including working on weekends and public holidays
- Pleasant & cheerful personality

REMUNERATION PACKAGES:

- Basic Salary: RM 6, 000 to RM 10, 000
- Allowances: Transport Allowance
- EPF, SOCSO, EIS

Benefit:

- Medical Coverage
- Annual bonus
- Company trips
- Uniforms provided
- Training provided

Working Days & Hours: 2 days off per week - (weekdays only)
Morning Shift: 10.00am - 7.00pm
Afternoon Shift: 12.00pm - 9.00pm
(1 hour lunch break)

**Job Types**: Full-time, Permanent

Pay: RM6,000.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift
- Weekend jobs

Supplemental Pay:

- 13th month salary
- Overtime pay

Application Question(s):

- What is your salary expectation?

**Experience**:

- Hospitality / Tourism / Hotel Management: 5 years (preferred)

Work Location: In person

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