Group HR Program Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 310+ industry awards

What is your mission?
- Ensure all HR programs supporting the long-term goals of company.
- Oversee a variety of administrative programs and functions, and often navigate the areas of employee experience and development.
- Lead and own the chartering of HR programs involving the strategic transformation of the HR Function.
- Manage execution, go live and project closure with key internal and external stakeholder using project management methodology.
- Ensure the projects and initiatives being managed with rigor and appropriate follow-up.
- Promptly identify and mitigate risks in projects to ensure timely and effective project execution.
- Demonstrate current knowledge of contemporary trends in HR to anticipate, plan, and execute HR activities in context of broader business decision.
- Understand and embrace the use of HRIS technology to improve HR processes effectively to enforce HR data standards.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?
- Preferably with 5 to 8 years working experience in a related field is ideal for this position.
- Have a deep understanding of the businesses and their processes in designated cluster and possess business acumen
- Strong communication skilll and technique across client groups particularly through times of change.
- Ability to deal with multiple challenges and to adapt with an environment that is constantly changing.
- Demonstrates an affinity for digital platforms; being digitally savvy is an added advantage.
- Demonstrated leadership skills, a natural visionary, and constantly exploring new ideas and perspectives to improve existing situations.
- Possesses strong knowledge in the development of HR policies and procedures, sourcing and recruitment processes, compensation and benefits, talent development and employee retention programs in a BPO setting.
- Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential.

We pride ourselves on uncovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia.

From our premium workspaces, above-industry average compensation packages, career opportunities, to our workplace perks, get in touch to find out more about what’s in store when you embark on a career with TDCX.