Air Control Tower Executive

1 week ago

Bayan Lepas, Malaysia Pride Professional Sdn Bhd Full time

**PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.**

Our client is a **leading provider of air cargo and logistics solutions**, is seeking an Air Customer Service Executive to manage customer interactions, ensure seamless service delivery, and support end-to-end air freight operations.

**Why Join Our Client?**
- Be part of a **global leader** in airfreight shipping.
- Work with **Fortune 500 companies** and high-priority clients.
- **Fast-paced & dynamic** work environment.
- Opportunities for **growth and career advancement**.
- Competitive **salary and benefits package**.

**Job Overview (nightshift required)**
- Respond to customer inquiries promptly and professionally.
- Process customer orders and manage efficient shipment routings.
- Coordinate **air freight shipments** and transportation logistics.
- Book services with co-loaders for **import/export operations**.
- Monitor customer satisfaction and implement improvements.
- Manage expectations for **key accounts and VIP customers**.
- Build and maintain strong customer relationships.
- Collaborate with internal teams on **corrective and preventative actions**.
- Create **customer-specific KPI reports and scorecards**.
- Prepare **billing documents** with accuracy and efficiency.

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development

Supplemental Pay:

- Performance bonus

**Experience**:

- Air Export: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

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