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Front Office Assistant

2 weeks ago

Port Dickson, Malaysia RAIA BEACH RESORT PORT DICKSON Full time

Great all guests at all the time in a friendly and helpful manner, and attempt to learn

and use guest’s names at every opportunity.
- Upon check in, ensure that the guest completes his registration card completely and

legibly, and that guest is assigned a room of the type and the rate indicated on the

reservation.
- Accommodate Guest’s special requests whenever possible, assist in pre-registration

and room blocking whenever necessary.
- Stay up to date on room rates, special packages, discounts and how handle each.
- In the case of walk in, the guests should be sold a room with the highest possible room

rate.- To use the up selling techniques in order to maximize the rooms revenue.
- Being knowledgeable of all credit cards and cashing policies, and how to handle

properly and efficiently.
- Develop detailed knowledge of the hotel’s key personnel, service outlets and hours of

operation to each.
- Handle the safe deposit boxes according to the hotel procedures.
- Prepare and report guests with high balance to the attention of the Front Office Manger
- Be thoroughly aware of the hotel reservation system, and cancellation policy.
- Communicate with all other departments through the proper channels, and through the

communicate forms.
- To attend promptly to the guest inquiries with courtesy and politeness.
- To maintain confidentiality, and never disclose any secret.
- To be able to deal with cash for the outsiders call requested.
- To be familiar with the foreign currency exchange rate.
- To check Hotel lines at the beginning of his shift and to report any down lines to the

Manager on duty immediately.
- Ensure that the Staff calls are served during the time determined by the Hotel

Management,

Pay: RM1,700.00 - RM1,800.00 per month

Supplemental Pay:

- Overtime pay

Work Location: In person

Expected Start Date: 07/01/2025