Customer Service Executive

1 week ago

Kuala Lumpur, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

Location: KL Sentral

Type : Permanent

Salary : Basic RM4,000 + RM300 KPI + Shift allowance

**Responsibilities**:

- Ensure service delivered to customer, partner and/or riders meets contractual KPI’s
- Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
- Listen attentively to customer needs and concerns
- Demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support.
- Document all steps and information accurately without compromising quality of service.
- Participate in activities designed to improve customer satisfaction and business performance
- Handling multiple chat with multiple issue at the same time.
- Portray professionalism demeanour at all time to promote brand’s value
- Patient listener to manage customer/rider frustration with sense of empathy.

**Requirements**:

- Minimum 1 year working experience as Customer Service in Telco industry
- Fluent in Mandarin and English
- Excellent communication skills both verbal and written in local language, Mandarin, and English
- Must be able to work on rotate shift

**Job Types**: Permanent, Fresh graduate

**Salary**: RM4,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Are you able to read and write in Mandarin?
- Are you willing to work on rotational shift?
- When is your availability date to join?
- Did you have experience in Telco industry?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

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