Tm, Consumer Loan Ops

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Operations- Location
- Malaysia - Selangor- Description

**Primary Objective**:

- Execute required operational task and provide operational expertise to teams
- Supervise the daily operational processes within the unit to ensure timely issuance of redemption statements request and timely settlement of proceeds received

**Key Responsibilities**:

- Execute operational task that require functional expertise or skills
- Produce necessary output, in line with the objective of the team
- Provide feedback on key issues faced by both customers and teams
- Plan, develop strategy to implement initiatives to support business, operational efficiency and cost reduction/containment
- Manage day to day operations within the section to ensure:
- All fire insurance policies are timely renewed and updated to protect the bank’s interest
- Regular reconciliation of the policies in place
- Timely processing of claims received for MRTA/LRTT & fire
- Timely processing of manual and auto EPF statement
- Timely processing of Fast Track Settlement
- Drive TAT and productivity within the unit to meet the targets/KPIs set
- Periodical review of processes to improve TAT, staff efficiency and to mitigate risk
- Provide guidance, on the job training, coaching, to enhance staff skill set, job knowledge to reduce rework, minimize mistakes and to mitigate risk & avoid financial losses
- Monitor and contain overtime and other operational costs to meet Department & Division’s cost savings initiative
- Identify staff for job shadowing & job rotation for staff enrichment, development and succession planning
- Engage & support staff on health awareness activities for a healthy lifestyle and discipline to reduce unplanned leave and MCs in order to build a stronger team
- Attend customer complaint and provide resolution as to resolve issue
- Monitor, track and execute full, partial or regular settlement / payment on all proceeds received for MRTA/GRTA claims, premium refund by insurers via Loads, RPA or manual & daily / periodically reconciliation of the relevant collection and settlement accounts within IMU
- Monitor and execute settlement EPAY, unclaimed money (UMA) records and reports
- Monitor, track and execute statutory compliance requirements
- Undertake reconstruction of loan account, statement and other reconstruction or rework issue related to IMU / credit operation within the set TAT
- Track, monitor and provide TAT, productivity and other statutory reports within the set TAT
- Monitor, attend and execute legal matter related to IMU
- Requirements

**Requirements**:
Bachelor Degree - Degree in Finance & Banking, Accountancy or related discipline.
- CCP or PCC preferable

Minimum of 5 to 8 years’ experience in a Financial Institution with good knowledge in credit, legal & security documentation.
- Expertise and capability of performing tasks relevant to the domain and delivering required output
- Good problem solving skills
- Ability to provide answers to impromptu questions
- Good communication skills (ability to communicate/collaborate with team members)

Ability to be patient and actively listens to others, and understands others' views
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards