Officer - Customer Service (Paradigm Mall Jb)

7 hours ago

Skudai, Malaysia WCT Hartanah Jaya Sdn Bhd Full time

We're seeking an energetic and customer-focused individual to join our team as an **Officer - Customer Service**. In this frontline role, you'll be the friendly face of Paradigm Mall JB, providing exceptional service to our visitors and ensuring memorable shopping experiences.

**Job Descriptions**:

- To answer telephone calls and pass all calls properly to the relevant personnel / department.
- To provide information and directions to tenants / shoppers at the Mall, i.e. shops location, promotions activities, etc.
- To handle lost children until such the parent / guardian are paged via the PA system to claim their children.
- To handle lost item by shoppers who have lost / misplaced any items while in the Mall.
- To assist in any activities i.e. registration for colorings contest, etc.
- To assist in giving out free gifts to shoppers who have made purchases at the Mall during promotions such as Anniversary Celebration, Festive Season, etc.
- To distribute circulars to tenants.
- To maintain the shopping mall's image i.e. Information Counter is kept tidy at all times with relevant brochures displayed to the public.

**Job Requirements**:

- Must be able to communicate very well in Bahasa Malaysia and English.
- At least 2-3 years(s) of working experience in similar capacity. Fresh graduates are encouraged to join too
- Good general knowledge of the surrounding areas of the shopping centre, local prominent landmarks and transportation infrastructure.
- Good interpersonal and documentation skills.
- Able to operate MS Office - Excel & Words.
- Must be willing to work on Shifts, Weekends and Public Holidays.
- Position is based in Paradigm Mall JB.

**Your Benefits**
- Competitive Remuneration Package
- Subsidies Parking Season Pass
- Vibrant Working Culture
- Exciting Festive Season Celebration
- Insurance Coverage
- Career Development
- Employee Discount

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,200.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Application Question(s):

- What's your expected monthly basic salary?
- What's your earliest joining date?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- Bahasa Malaysia (preferred)
- English (preferred)

Work Location: In person

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