Customer Service Representative

7 hours ago

Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN BHD Full time

**Join SRG Asia Pacific as a Customer Service Representative**

Looking for a stable, rewarding, and impactful career? If you’re passionate about assisting customers, solving problems, and making a difference, this is the role for you

**WORKING HOURS**:

- Monday - Friday: 7:00 AM - 7:00 PM (4 Shift Rotational)
- Saturday, Sunday & Public Holidays: 7:00 AM - 5:00 PM

**ROLE & RESPONSIBILITIES**:
As a Customer Service Representative, you will be the frontline support for customers, ensuring they receive the best service and solutions. Your key responsibilities include:

- Customer Assistance - Handle inquiries related to tariffs, usage, accounts, and services.
- Account Management - Assist with reconnections, self-metering, and account updates.
- Billing & Payment Support - Help customers resolve billing, metering, and payment issues.
- Energy Advisory - Educate customers on energy efficiency, renewable energy options, and smart usage.
- Service Requests - Manage auto-debit setups, bill forecasting, and disconnection/reconnection requests.
- Complaint Resolution - Track, monitor, and resolve customer complaints efficiently.
- Crisis Management - Provide exceptional service and ensure service-level agreements (SLAs) are met.

**WHY JOIN US?**
- Competitive salary with allowances.
- Opportunity to grow your career in the telecomunication sector.
- Enhance your customer service & problem-solving skills.

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,200.00 - RM2,400.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Rotational shift

Supplemental Pay:

- Attendance bonus

Work Location: In person

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