Service Operation Manager
11 hours ago
**Responsibilities**:
- Manage and supervise the personnel and daily operations of frontline (Help Desk) and second-line (technical support) teams.
- Ensure that service availability and performance meet customer requirements.
- Promptly handle and resolve service issues.
- Be responsible for monitoring and reporting on service status, as well as formulating and compiling monthly service reports.
- Assist in developing and improving service processes.
- Take charge of calculating project revenue and costs.
- Lead the proposal, planning, and service migration work during the implementation of new service offerings.
**Qualifications**:
- Possess ITIL service knowledge or certification.
- Have experience managing frontline and second-line teams in the Southeast Asian region.
- Have a certain foundation in IT technology.
- Have the ability to create PPTs for new business proposals.
- Over 5 years of working experience.
- More than 3 years of management experience.
- English speaking ability.
- Japanese language skills are preferred.
- Experience in dealing with Japanese clients is preferred.
职位类型:全职
薪资: RM2,856.33至RM10,174.63(每月 )
预期开始日期: 16/12/2024
-
Customer Service
2 weeks ago
Johor Bahru, Malaysia Nanmar Motor Service Sdn Bhd Full timeAs a Telephone Operator, you will be based in Nanmar Call Center, Johor Bahru (Johor Jaya) and will act as a liaison, provide services information and resolve any emerging problems that our customer. - Handling all inbound calls and other online platform pertaining to assist raising issue related to the company's services. - Exceeding company expectation in...
-
Building Service Manager 物业服务经理
9 hours ago
Johor Bahru, Johor, Malaysia Bright Property Service (M) Sdn Bhd Full timeJob descriptionKey Responsibilities:Property Operations: Oversee daily property management operations to ensure service quality and resident/tenant satisfaction. Implement and maintain property management policies, procedures, and standards. Supervise security, cleaning, engineering, and customer service team.Tenant & Owner Relations: Handle tenants' and...
-
Retail Department Assistant
9 hours ago
Johor Bahru, Johor, Malaysia KKV Operation Management Sdn Bhd Full time 30,000 - 60,000 per yearSales ManagementUnderstand and achieve monthly sales targets and support sales operation effectively.Store ManagementHandle daily process of opening and closing stores.Ensure store maintenance (cleanliness, ensure sufficient store display on shelf, Shelf Display Maintenance) and achieve feedback of on-site information.Product ManagementManage product...
-
Customer Service Team Leader
4 days ago
Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...
-
Customer Service Team Leader
1 week ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...
-
Johor Bahru, Johor, Malaysia KKV Operation Management Sdn Bhd Full time 24,000 - 48,000 per yearJob DescriptionSales ManagementUnderstand and achieve monthly sales targets and support sales operation effectively.Store ServicePatrol the store regularlyProvide good store servieUnderstand customer demands and provide assistance to customersEnsure store customer services satisfaction and handle customer complaintProduct InspectionPatrol the department...
-
Retail Store Crew
2 days ago
Johor Bahru, Johor, Malaysia KKV Operation Management Sdn Bhd Full time 24,000 - 36,000 per yearWorking location: SKS City Mall, JBCCStarting from January 2026Job DescriptionSales ManagementUnderstand and achieve monthly sales targets and support sales operation effectively.Store ServicePatrol the store regularlyProvide good store serviceUnderstand customer demands and provide assistance to customersEnsure store customer services satisfaction and...
-
Part-Time Retail Store Crew
2 weeks ago
Johor Bahru, Johor, Malaysia KKV Operation Management Sdn Bhd Full time 52,000 per yearStarting Date: 20th November 2025Location: SKS City Mall, Bandar PenawarImmediate availability is highly preferred.Job DescriptionSales ManagementUnderstand and achieve monthly sales targets and support sales operation effectively.CashieringStore ServicePatrol the store regularlyProvide good store servieUnderstand customer demands and provide assistance to...
-
Operation Manager
1 week ago
Johor Bahru, Malaysia Kensington Strata Management Sdn Bhd Full time**Job Descriptions**: - Working locations : JB & KL - Responsible for the management of services and processes that support the core function of building operation - Manages, plan, and directs the day to day facility operations of the site engaged by company - Formulate policies, manage daily operations and maintain smooth operations at sites under your...
-
Operation Manager
2 weeks ago
Johor Bahru, Malaysia TBM Technology Sdn Bhd Full timeDevelop and implement operational policies and procedures for efficient operations Metal stamping. - Enhance systems, processes, and best practices Metal stamping. - Manage day-to-day operations, overseeing the operations team and department Metal stamping. - Ensure organizational processes comply with legal regulations and standards Metal stamping. - Uphold...