Front Desk Executive

6 days ago

George Town, Malaysia The Gallivant Hotel Full time

Front Desk Executive Requirements:

- High school diploma or suitable equivalent.
- 1+ years Front Desk Executive experience preferred.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player.
- Available to work shifts, over weekends and on public holidays.

Duties & Responsibilities:

- Assist guests with inquiries, problems and complaints.
- Receiving guests’ payments and for balancing cash at end of shift.
- You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard.
- You will ensure keys are handed back on guests' departure.
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.

**Job Types**: Full-time, Fresh graduate

**Salary**: RM2,400.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Evening shift
- Holidays
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

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