Customer Support Assistant

1 week ago

Sungai Buloh, Malaysia Merchantrade Asia Sdn. Bhd. Full time

'¢ Required to report to work 15 minutes earlier than operational time; '¢ Practice on standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); '¢ Follow and practice AML / CFT Policy:  Know your customer  Customer Due Diligence (CDD)  Enhance Customer Due Diligence (ECDD)  Suspicious Transaction Report (STR) '¢ Check on branch security alert; '¢ Attending to walk in customers and phone enquiries and complaints in the branch; '¢ Opening and maintaining customer accounts for all product & services; '¢ Performing transactions for all products and services as per the Company's Standard Operation Procedure (SOP); '¢ Carry out Customer Support Executive tasks including transaction approval, verification of customer's details in the system; '¢ Provide after sales customer service and public relation support; '¢ Preparation of collection/sales report of Mobile Virtual Network Operation ('œMVNO'
- ); '¢ Perform Chief Cashier duties such as daily preparation of remittance's end day balance cash figure report and submission of related reports to Cash unit; '¢ General Knowledge on Money Service Business:  Rate setting;  Forex calculation;  Awareness on counterfeit;  Knowing the validity of currency; '¢ Conduct Daily Currency Balance  Generate Currency Balance Report;  Calculate daily transactions and ensure it tallies with the system;  Calculate the balance of cash and foreign bank note and coins & ensure that cash in drawer at the end of each shift tallies with report;  Check cash shortage or cash surplus (if any) and pass the report and total cash revenue to the Chief Cashier; '¢ Support Branch Operations and Administration Tasks  Ensure proper filing of transaction slips, report manuals and procedures for audit purpose for all products;  Verify daily end day closing checklist report; '¢ Other duties as assign by your supervisor.
Mission-Our mission is to shape the communications and money services business by developing innovative solutions to make connections easier, quicker and more convenient. Goal-Our goal is to revolutionise convenience and enrich lives with our digital platforms '“ to make connections easier, quicker and more convenient. Our 3 Pillars Business: -Digital Payment Services -Money Services Business -Mobile Services Our Achievement: 2010-Pay out network to 9 countries with 70,000 delivery locations 2011-Launched 1st non-bank online remittance portal, e-remit 2012-Launched money exchange service 2013-FPX Top Merchant Award 2014-Operates 70 outlets & Pay out to 200,000 delivery locations 2015-Launched online currency exchange portal e-forex -Launched Wholesale Currency Business -Appointed 300 sub-agents in Malaysia 2016-Launched BizPayments -Best Remitance Breakthrough Transfers Award -Best Retail Money Transfer Operator Award 2017-Launched Ozopay an eCommerce payment gateway platform -Acquired Vital Rate Sdn Bhd -Operates 84 outlets -Appointed 400 sub-agent locations -MAMSB MCX Award:Most Outstanding Customer Experience Award -Winner for Interbank GIRO [IBG] Campaign 2017-SMEs, Partnerships and Sole Proprietorships category 2018-Officially launched Merchantrade Money Visa Prepaid Card -Nominated by Malaysia Fintech Award : Prominet Enterprise of the year category -Florin Asia Innovation Awards 2018 : 1st Runner Up (Merchantrade Money) 2019-Remtech Award 2019 (Popular Votes)
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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