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Customer Care Analyst I
2 weeks ago
**Customer Care Analyst I - (Global Business Services)**
**Your Job**
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
**Role Overview & Primary Accountabilities**:
**Data Entry**
- Demonstrating expertise in data entry by keying in all customer orders accurately within 24 hours of receiving or within appropriate cut off periods.
- Coordinate with 3rd party logistic team in warehouse/Distribution Center to ensure timely fulfillment of orders processed.
**Customer Experience**
- Provide phone support for order management related enquiries, product knowledge, technical questions, complaints and general customer queries.
- Offering exceptional customer service experience through strong communication skills (written and verbal).
- Adhere and comply with standard work practices in line with Kimberly Clark’s policy, procedure and work instructions.
- Develop expertise in product knowledge for all Kimberly Clark products and answer general product enquiries.
- Acting as intermediary between Customer Service, Customer Care, Warehouse and Marketing for unusual enquiries and non-standard requests.
- Handle complaints in a professional and courteous manner and provide diligent follow-up with applicable customers as required.
**Order Management**
- Acting as a liaison between Sales, Supply Chain and Accounts Receivable to address order management issues that are impacting delivery, service and sales.
- Investigating and processing credits in relation to short-supply, over-supply, damaged and returned goods.
- Administering daily reporting for backorders, block orders via EDI and incomplete sales documents.
**Continuous Improvement**
- Support the development of a culture of continuous improvement by supporting LEAN concepts, tools, and methodologies to eliminate waste in all its form.
- Work collaboratively with other team members to identify opportunities to streamline and improve department efficiency and participate in the implementation of those opportunities.
**About Us**
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform - so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
**About You**
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference.
At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:
**Essential requirements**
- Degree in Accounting or Finance or related field.
- Minimum 2-5 years of relevant working experience and preferably in the same capacity.
- Sales exposure or experience is desirable.
- An independent, resilient and proactive person with a high degree of maturity, analytical skills, integrity & initiative.
- A good team player with good communication & interpersonal skills.
- Good command of written and oral English with strong interpersonal, negotiation & influencing skills.
- Knowledge of internal control procedures, policies and practices with strong Continuous Improvement (CI) mindset.
- Computer literate with good knowledge of Microsoft Office and computerized accounting software. Knowledge in SAP will be an added advantage.
- Experience in an FMCG an added advantage.
- Having worked in a Shared Service Centre (SSC) would be an added advantage.
**Total Benefits**
**Great support for good health** with medical, dental, and vision coverage options with no waiti
