As400 Application Support Specialist

1 week ago

Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

**Position Title: AS400 Application Support Specialist**

**Tenure: Permanent**

**Working Location : Kuala Lumpur**

**Working Hour: Standard**

**Salary : RM 13,000 - RM 15,000,**

**Responsibilities**:

- Attend to business queries and business requests promptly.
- Follow through the business requests to a proper closure
- Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
- Ensure all incidents and problems are proactively managed - Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
- Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
- Participate in DR/BCM activities or infrastructure related upgrade
- Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

**Job Requirements**
- Familiar with OS/400 system
- Familiar with RPG, COBOL language
- Have experience with Sliverlake banking system is plus point
- Strong communications skills
- Excellent spoken and written English communication skills
- Willing to work on Shifts

**Job Types**: Full-time, Permanent

Pay: RM13,000.00 - RM15,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- banking: 7 years (required)
- silverlake banking: 7 years (required)
- IBM AS400, RPG, COBOL, and CL programming.: 7 years (required)

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