Mortgage Specialist, South Region

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

**Wealth and Personal Banking** is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of **Mortgage Specialist** working together with colleagues to define, manage and achieve divisional business targets.

**Principal Responsibilities**:

- Responsibility to grow the Mortgage business, cross-sell retail banking products and refer potential Premiers customers to Premier Relationship Banker or Managers.
- To lead the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximizing all available resources.
- To ensure the growth of the portfolio of customers they are responsible for generating mortgage business and making referrals for Premier and Wealth needs to the branch.
- The job holder will need to work closely with the branch Premium Banker, Premier Relationship Banker and Managers to ensure continuous inwards referrals for mortgage needs.
- To continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
- Compliance with the relevant Group standards including GHQ, HBEU and the Regulatory organization as applied to the implementation of the wealth and personal banking strategy in their country.
Requirements
- A minimum requirement of SPM is needed for this role.
- At least 1-3 years of experience in mortgage products in banks or financial institution is required.
- Proven ability in customer relationship management.
- Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs.
- A broad knowledge of financial planning and defining customer needs.
- An understanding of the needs of the mass affluent customer segment in general.
- A full understanding of referral processes.
- An understanding of the Mortgage, Advance and Premier Propositions.
- Excellent sales management skills and excellent understanding of customer need.
- Customer driven with a strong focus on quality of service.
- Strong interpersonal communication skills.
- A Proficient in English and local language.
- Attain appropriate professional and regulatory qualifications as required by market.
- Only Malaysians are encouraged to apply.

**Opening up a world of opportunity.**

**Issued by HSBC Bank Malaysia Berhad