Customer Service Admin

22 hours ago

Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

**Customer Service Executive [Fresh Graduates Welcome]**
**Location**: Cyberjaya, Selangor
**Industry**: Oil & Gas
**Duration**: 12-Month Contract
**Working Days**: 5 Days/Week
**Shift Rotation**:

- **Morning Shift**: 7am - 4pm
- **Afternoon Shift**: 2pm - 11pm
- **Night Shift**: 10pm - 7am

**Salary**: RM 3,000/month
**Shift Allowance**: RM 500/month

**Key Responsibilities**:
**Customer Engagement**
- Resolve inquiries effectively during the first interaction (Live Resolution).

**Order & Delivery Coordination**
- Manage post-scheduling activities like:

- Left-on-board issues
- Load/vehicle/compartment changes
- Plant/depot changes
- Trip sequence updates
- Keep customers informed throughout the process.

**Scheduling Support**
- Handle changes to customer orders by assessing feasibility and coordinating with the scheduling team.
- Liaise with stakeholders to ensure accurate delivery and order adjustments.

**Stakeholder Collaboration**
- Take ownership of end-to-end customer queries.
- Collaborate with supply chain partners and internal teams for smooth resolutions.

**Requirements**:
**Education**: Minimum Professional Diploma
**Tech Skills**: Proficient in Microsoft Word & PowerPoint
**Soft Skills**:

- Strong time management & organizational skills
- Excellent communication in English (both written & spoken)
- Team player with ability to work independently

**Attitude**: Proactive, eager to learn, and adaptable
**Bonus**: Experience working with higher-level management

**Location**: Based at Shell HQ, Cyberjaya, Selangor
**Type**: Contract - 1 Year
**Open to Fresh Graduates**

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Application Question(s):

- Willing to work on rotating shift?

**Education**:

- Diploma/Advanced Diploma (preferred)

Work Location: In person

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