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Technical Delivery Manager

2 weeks ago

Kuala Lumpur, Malaysia KTH HR Consulting zone Full time

**Technical Delivery Manager**
- **Hands on Experience in AS400 hardware and system administration**

**Job Summary**:
**Area of Responsibilities**:
Team Leadership & Management:

- Lead, mentor, and motivate a team of IT professionals to achieve technical and organizational goals.
- Foster a collaborative environment that drives innovation and excellence.
- Conduct performance evaluations and support team members' professional development.

**Technical Oversight & Operations**:

- Oversee the administration, maintenance, and optimization of systems including:

- AS400 hardware and system administration.
- pSeries, AIX, UNIX
- Sun Solaris platforms.
- Mainframe operations.
- Windows-based systems.
- Provide guidance on network concepts, troubleshooting, and optimization.

Strategic Planning & Execution:

- Align team objectives with organizational strategies to ensure seamless IT operations.
- Develop and execute plans for infrastructure improvements and upgrades.
- Analyze and mitigate risks related to IT operations and security.

**Communication & Reporting**:

- Act as the liaison between technical teams, stakeholders, and senior management.
- Prepare and deliver comprehensive reports on team performance and technical progress.

**Training & Development**:

- Identify training opportunities to upskill team members on relevant technologies.
- Stay updated on industry trends and introduce innovative practices.

**Compliance & Risk Management**:

- Ensure adherence to company policies and IT governance standards.
- Monitor systems for vulnerabilities and implement security measures as required.

**Resource & Roster Management**:

- Develop and maintain effective rostering to ensure adequate coverage across shifts and peak times.
- Monitor and optimize Standby and off hours support.
- Address staffing needs and skill gaps proactively through hiring, training, or upskilling/cross-skilling.

**Service Level Management**:

- Monitor and enforce adherence to SLAs for operational performance and service delivery.
- Drive continuous improvement to meet and exceed SLA targets.
- Address SLA breaches with root cause analysis and preventive action plans.

**Requirements**:
**Education & Experience**:

- Bachelor’s degree in computer science, Information Technology, or a related field.
- Minimum of 5+ years of experience in IT infrastructure and team management.
- **Hands-on expertise in one or more of the following**:

- AS400 hardware and system administration.
- pSeries, AIX, UNIX
- Sun Solaris.
- Mainframe Systems.
- **Good to have but not mandatory**:

- Windows systems administration.
- Networking fundamentals (e.g., LAN/WAN, TCP/IP).

**Skills & Competencies**:

- Proven leadership and team management capabilities.
- Strong problem-solving and decision-making skills.
- Excellent communication, both verbal and written.
- Proficiency in monitoring and managing IT systems and operations tools.
- Plus, point for the following
- IBM Certifications like IBM i (C9010-022) & IBM i (C9060-528)
- ITIL Certification

Pay: RM9,000.00 - RM12,000.00 per month

**Experience**:

- Networking fundamentals (e.g., LAN/WAN, TCP/IP).: 3 years (preferred)
- IBM i (C9010-022) & IBM i (C9060-528): 3 years (preferred)
- ITIL Certification: 3 years (preferred)
- AS400 hardware and system administration: 3 years (required)
- pSeries, AIX, UNIX: 3 years (required)
- Sun Solaris.: 3 years (preferred)
- Mainframe Systems.: 3 years (preferred)
- Windows systems administration.: 3 years (preferred)