Content Reviewer

2 weeks ago


Kuala Lumpur, Malaysia Cognizant Full time

Understand and remain up to date with client’s policies and guidelines
- Review user reports regarding website content
- Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
- Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside policy
- Fulfill base productivity and quality requirements of the client
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
- Identify inefficiencies in workflows and suggest solutions

**Qualification & Experience**:

- Fresh graduate - 2 years of professional work experience (preferable from BPO industry)
- Diploma and above
- Moderate to high Proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive.
- Knowledgeable with channels that provide on demand Video
- Experience with confidential information collection and management (preferable)
- Excellent communication skills in the required language; English & Japanese Language (able to read, write & speak - preferable to have JLPT certification for non-native speaker)
- Willing to work in 24x7 environment
- Should be comfortable working with explicit & sensitive content

**About Cognizant**:
LI-CTSAPAC


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