Officer - Insurance
3 days ago
**Responsibilities**:
**2. **To handle customer/branch calls, complaints and inquiries efficiently, courteously and professionally.
**3. **Responsible to perform proper escalation including unresolved complaints or enquiries to respective Senior for resolution and adhere to requirement of EON and Governance.
**4. **Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
**5. **Responsible for overall administration of Insurance Department operations in accordance to the Company policies and procedures.
**6. **Cover note issuance for new and existing customers under renewal retention to EON Group
**7. **Proactively recover service lapses to promote customers’ loyalty.
**8. **Proactively educate customers on our services available on the customer portal or any other relevant platforms which could benefit customer.
**9. **Continuously and proactively improve on product knowledge for Motor Insurance for all brands under EON Group.
**10. **Maintain confidentiality of all information according to data privacy requirement.
**11. **Must demonstrate a high degree of integrity and confidentiality
**12. **You will be accountable for meeting individual (KPIs) and team goals.
**13. **To recognize the importance and ensuring service level are not affected at any time.
**14. **To take proactive approach towards suggesting improvement of work practices and process.
**15. **To maintain amicable working relationship with team members and and support each other in multitasking
**16. **Any other responsibilities and related duties as and when required by the Management.
Pay: RM1,800.00 - RM2,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Monday to Friday
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