Korean Speaker/ Mandarin Speaker

1 week ago


Shah Alam, Malaysia Agensi Pekerjaan Elitez Malaysia Sdn Bhd Full time

**Responsibilities**
- Handle pre
- and post-online booking inquiries, general questions, escalation support, and booking amendments/cancellations
- Deliver exceptional customer service by providing accurate information and timely support
- Collaborate with the team to meet KPI targets and service level agreements (SLA)
- Maintain a positive, empathetic, and professional attitude in all customer interactions
- Address and resolve customer complaints with care and efficiency
- Keep detailed and accurate records of customer interactions, transactions, and feedback
- Share insights and provide feedback to improve the overall customer service process
- Ensure high customer satisfaction and deliver a professional support experience at all times.

Minimum qualification:

- High School certificate or equivalent
- Proficiency in Korean and English is required (both spoken and written)
- Willingness to work on rotational shifts (each shift is 9 hours, including a 1-hour lunch break)
- Passionate about providing excellent customer service and eager to learn

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday
- Rotational shift

**Language**:

- Korean (required)
- Mandarin (required)
- English (required)

Work Location: In person


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