Area Manager

1 week ago

Ipoh, Malaysia Gigi Coffee Sdn Bhd Full time

**Responsibilities**
- Setting goals, developing, and driving strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution
- Manage the team with integrity, honesty, and knowledge that promote the culture, value, and mission of GIGI Coffee
- Drive the engagement, development, and performance of all team members
- Demonstrate a calm demeanour during tough periods or unusual events and manage smooth transitions thereafter to keep the stores operating to standard and set positive examples for the store teams
- Demonstrate ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process
- Set clear expectations, delegate, and communicate key responsibilities, and practice with team members to ensure a smooth flow of operations
- Constant review of store environment to identify problems, concerns, and opportunities for improvement
- Monitor and manage store staffing levels and the sales performance as well
- Utilize management information tools and analyses financial reports to identify and address trends and issues in-store performance
- Ensure compliance with applicable federal, state, and local laws and regulations
- Develop risk management framework, service recovery framework, policy, and process and establish financial budgets and plans
- Develop and maintain business continuity strategies, policies, and guidelines.
- Facilitate the innovation process within the organization and fosters business relationships and organizational diversity
- Manage compliance with food and beverage hygiene policies and procedures
- Performs other related duties/ tasks as assigned by superior/ management

**Requirements**:

- Must possess at least a Diploma/ Degree in Business Management or other related disciplines.
- Minimum 2 years and above of work experience in the related field.
- Experience in handling more than two outlets is preferred.
- Excellent presentation, communication, problem-solving, interpersonal, and time-management skills.
- A valuable team player and able to work independently.
- Willing to work during weekends and public holidays.
- Possess leadership and decision-making skills.
- Pleasant personality, independent, hardworking, and an energetic person.
- Computer literate with good command of both written and spoken English and Malay.
- Confident, proactive, able to work under pressure and meet tight deadlines.
- Possess own transport and willing to travel.

**Job Types**: Full-time, Permanent

Pay: RM3,800.00 - RM4,200.00 per month

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