Analyst - Continuous Improvements

**About The Association**

At The Association, our impact is global. We help people build and grow careers that improve their lives, help communities succeed, and help countries build strong economies. Together, we lead the most influential body of professional accountants and shape the future of the global accounting profession.

**Summary of Role**:

- Support GBS management team led by GBS VP in the development and implementation of the Third Hub operational & service performance management and reporting strategy.
- Assist the GBS Management team in identifying gaps and deficiencies to implement improvements across capability development service delivery.
- Support GBS management team in activities to enhance service performance and monitor the impact of initiatives on SLAs and KPIs to ensure continuous improvement.
- Support GBS management team in executing Third hub growth strategy and transition management

**Accountabilities & Responsibilities**:

- Collect, develop, implement and monitor Third Hub overall operation, performance and strategy.
- Prepare, develop and analyze reports for Third Hub’s overall performance (KPIs, SLAs and OLAs) to key stakeholders.
- Develop, analyse, conduct periodic benchmark on service level, identify and promote process improvements across various functions within Third Hub.
- Collect, monitor and analyse feedback and development of the various functions as well as identifying new capabilities within the Third Hub.
- Conduct research, build business case and manage documentation for transition projects
- Prepare, edit and maintain Third Hub knowledge base documentation for business transformation.
- Perform other duties as assigned.

**Knowledge, Skills & Abilities Required**:

- Minimal experience of working in a shared services center or global business services center, within complex, high volume environment.
- Good understanding of service management processes and performance improvement processes.
- Demonstrable success in continuous improvement initiatives.
- Analytical skills with the ability to evaluate and produce routine reports and make recommendations based on analysis.
- Experience working in an international organization.
- Proficiency in Microsoft Word, Excel, PowerPoint and Access.
- Strong initiative and drive to work in a dynamic and changing environment.
- Demonstrate strong interpersonal and communication skills, accuracy, initiative, attention to detail and analytical problem solving.
- Must demonstrate English language competency.

**Required Experience, Qualifications & Education**:

- Minimum 1-2 years of related experience.
- High school diploma or degree equivalent.

**Who We Are**

At The Association, we are transforming the accounting and finance profession. We are future-focused, empowering the world’s most highly skilled accountants to stay relevant, meet today’s demands, and prepare for tomorrow’s challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

**How We Support You**

We provide flexibility to help you achieve a good work-life balance. You’ll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options that support your wellbeing, in and out of the workplace, including healthcare, retirement, paid time off, parental leave, and an employee assistance program. We provide tools and resources that support your mental health, and continuously evolve our offerings in order to meet your needs.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.