Customer Service Expert

1 week ago


Kuala Lumpur, Malaysia Career FOS Search Full time

**Working hours**:Permanent Night shift (Monday - Sunday) - 2 days off

**Allowances**:KPI Allowance up to RM 300 & Night shift allowance RM 300
- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.

**Requirements**:

- Minimum 6 months relevant working experience in voice channel support in customer services
- Minimum Diploma Holder or higher is preferred..
- Proficient in Cantonese and English is a must
- Always perform duty in professional manner

Pay: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Application Question(s):

- Are you able to read, write and speak in Mandarin?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person



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