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Assistant - Customer Relations Management (Melaka) - 3 Months Contract

2 weeks ago


Melaka, Malaysia SWM Environment Sdn Bhd Full time

a) **Aduan Awam**
- Pengendalian aduan awam.
- Pengendalian borang aduan awam dalam CRM Sistem.
- Menyalurkan sms alert aduan awam kepada penyelia, ketua unit dan PC.
- Menyerahkan borang aduan awam kepada penyelia.
- Membuat susulan terhadap aduan awam dan kemaskini tindakan dalam sistem SWM Responz/ lain-lain saluran, contohnya SISPAA, Majlis Tempatan.

**b) Notis NTC/ KPI PPSPPA & Laporan Halangan Kerja**
- Memasukkan laporan halangan kerja melalui sistem SPKK untuk makluman SWCorp.
- Menyemak ketidakpatuhan KPI harian daripada pihak PPSPPA melalui sisteM SWCorp.
- Menyalurkan kesalahan KPI melalui sms alert kepada penyelia, ketua unit & PC.
- Menyerahkan kesalahan KPI untuk tindakan segera kepada penyelia.
- Memuat turun gambar KPI harian daripada penyelia sebagai bukti tindakan ke dalam system SWCorp.
- Mengemaskini maklumbalas tindakan KPI harian berserta gambar kepada pihak SWCorp melalui sistem SPKK.

**c) Penyediaan Laporan**
- Laporan harian / bulanan KPI.
- Laporan harian BHK.
- Laporan bulanan aduan awam.
- Laporan bulanan potongan KPI.
- Laporan lain-lain yang berkaitan/ diminta oleh HQ/ SWCorp.

**d)** **Lain-lain**
- Melaporkan segala masalah yang berkaitan dengan tugas harian kepada pihak atasan.
- Melaksanakan tugas-tugas lain yang diarahkan oleh pihak atasan dari semasa ke semasa.

**Spesifikasi Pekerjaan**
- Mempunyai Diploma dalam bidang Komunikasi, Perhubungan Awam, Pentadbiran atau yang setaraf dengannya.
- Kemahiran dalam penggunaan computer dan aplikasi Microsoft Office.
- Sanggup bergerak ke tempat yang berlainan untuk menjalankan tugasan jika perlu.
- Sanggup bekerja lebih masa jika perlu.
- Pengalaman yang berkaitan adalah kelebihan tambahan untuk jawatan ini.
- Keutamaan kepada calon yang tinggal di kawasan **Cheng** atau berhampiran diutamakan /digalakkan untuk permohonan ini.
- Boleh bekerja bermula dari bulan Disember 2025 sehingga Februari 2026.

**Job Type**: Contract
Contract length: 3 months

Pay: RM2,000.00 - RM2,200.00 per month

**Benefits**:

- Health insurance

Work Location: In person

Expected Start Date: 12/01/2025