Claims Analyst

3 days ago

Kuala Lumpur, Malaysia Cover-More Full time

**Description**:
Let’s grow together
Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.
As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.
What’s the job?
You'll review and process various types of travel and commercial benefit claims, ensuring data accuracy and identifying any deficiencies.
Assess claim eligibility and validity by analyzing supporting documentation against policy terms and conditions.
Draft and issue clear claimant responses, including approvals and denial letters.
Coordinate daily claims activities with TPAs and adjusters to support smooth and timely processing.
Manage cardholder inquiries on benefits and claims procedures, providing prompt and effective support.
Process settlement payments accurately within required timeframes.
Maintain compliance through timely reserve reviews, proper documentation, and diary management.
Escalate complaints, large losses, and coverage issues to management when necessary.
What are we looking for?
You'll have prior experience in claims processing, insurance, or financial services is preferred.
Strong analytical and problem-solving skills to assess claim eligibility and ensure compliance with policy terms.
Excellent written and verbal communication skills, with Mandarin proficiency preferred to support APAC cardholders.
Ability to multitask effectively in a fast-paced environment.
Familiarity with claims systems and documentation processes is an advantage.
Why choose us?
We value optimism, caring, togetherness, reliability, and determination.
**We have more than 2600 employees worldwide**: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
LI-Hybrid

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