Retail Supervisor

1 week ago

Kluang, Malaysia 3E Worldwide Sdn Bhd Full time

Train new employees on company policies, product knowledge, and customer service expectations.
- Manage staff break schedules to ensure adequate coverage during peak hours.
- Monitor attendance and timekeeping, addressing any issues promptly.
- Coordinate staff rotations and break arrangements to optimize productivity.
- Maintain open and consistent communication between staff and management.
- Implement and reinforce customer service standards across the team.
- Handle escalated customer issues and ensure prompt, effective resolutions.
- Ensure all customer complaints and feedback are properly addressed.
- Communicate promotions, product updates, and operational changes to the team.
- Ensure promotional materials and banners are accurate, updated, and displayed correctly.
- Order products, track deliveries, and consistently replenish shelves.
- Maintain proper stock levels on the sales floor.
- Conduct regular stock checks and assist with inventory reconciliation.
- Ensure all product displays are neat, well-organized, and visually appealing.
- Arrange products logically by category, size, and colour; place high-demand items prominently; and maintain balanced distribution to prevent overcrowded or empty shelves.
- Ensure the checkout process is efficient and organized, and verify that the POS system is functioning properly.
- Work towards achieving sales targets for the current period.
- Ensure compliance with all company policies, SOPs, and operational guidelines.
- Ensure fitting rooms are clean, tidy, and well-organized.
- Ensure mirrors, lighting, and other fixtures are in good working condition.
- Maintain a clean, safe, and well-maintained outlet at all times.

Pay: RM1,900.00 - RM2,300.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Application Question(s):

- What's your expected salary?

**Experience**:

- Sales: 1 year (preferred)

Work Location: In person

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