Duty Manager

2 weeks ago


George Town, Malaysia Lifework HR Services Sdn Bhd Full time

**Job Summary**:

- To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards

**Main Duties & Responsibilities**:

- Ensures implementation of SOP and all policies & procedures related to the department.
- Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
- Ensures all opening and closing duties are implemented in accordance with established standards.
- Reviews weekly forecasts and schedules Team Members accordingly.
- Assists hands-on in the operation during peak periods as required.
- Meets, greets and escorts guests to the room in accordance with the hotel’s standards and as assigned.
- Ensures a strict room key control system is implemented at the Executive Floor.
- Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
- Is the custodian of the guest history database, ensuring profiles are up-to-date and information is used in the operation to support guest recognition.
- Functions as Chorus reward Ambassador.
- Coordinates VIP recognition programs.
- Ensures the Team is always up-to-date with the latest and recommends the best outside companies.
- Maintains logbook.

**Qualification required**:

- Minimum 4 years of relevant experience
- Takes pride in being a hotelier.
- Fully understands room operations and front desk operations.
- Fluent in English & Mandarin
- Has strong interpersonal skills
- Able to lead a team

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Night shift
- On call
- Weekend jobs

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- 1. Current Salary

2. Expected Salary
3. Notice Period
4. Reason for leaving

**Experience**:

- Hotel service: 4 years (preferred)

**Language**:

- Mandarin (preferred)


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