Service Administrator/coordinator

1 week ago

USJ, Malaysia FINBOND INDUSTRIES SDN BHD Full time

**Key Responsibilities**
- Accurately and efficiently key in all service-related data into the company ERP system.
- Process and close Service Job Cards (SJCs) / Work Orders, ensuring all technician labor hours, parts consumed, and service notes are correctly entered and allocated.
- Verify all required information is complete on work orders before closing and invoicing.
- Prepare and generate routine reports for service management (e.g., technician productivity, work-in-progress, job status reports).
- Maintain a comprehensive and organized filing system (both digital and physical) for all service records, warranty claims, and completed job packets.
- Perform other clerical tasks as required, including managing department office supplies, handling correspondence, and answering departmental calls.
- Assist the Service Manager in preparing and distributing the daily and weekly work schedules for service technicians.
- Coordinate with the Parts Department to confirm parts availability for scheduled jobs.
- Communicate job assignments and schedule changes to the technical team.

**Qualifications & Skills**
- **1-**2 years of experience in a fast-paced administrative, data entry, or coordination role.
- Exceptional data entry skills with a high degree of speed and accuracy.
- Strong proficiency with business software, particularly MS Office (Excel, Word) and ERP/business management systems.
- Meticulous attention to detail and outstanding organizational and time-management skills.
- Ability to work independently, manage multiple tasks simultaneously, and meet deadlines.
- Clear and professional communication skills.

**Preferred**:

- **A strong foundational knowledge of heavy machinery, industrial, or automotive parts and spares is highly preferred.**:

- Previous experience in a service department, manufacturing, or industrial environment.
- Experience with technician dispatch or service scheduling.
- Associate's degree or certificate in Business Administration or a related field.

**Working Conditions**
- This role operates primarily in a standard office environment, with frequent interaction with the service workshop and parts department.
- The role is largely sedentary, requiring extensive use of a computer and keyboard.

Pay: RM2,800.00 - RM3,400.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
- Vision insurance

Ability to commute/relocate:

- USJ: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your expected salary?
- Any knowledge on parts? (automotive)
- How long do you have to serve your notice period?

Work Location: In person

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