Junior Customer Care Agent
5 days ago
Provide accurate and comprehensive information about products, services, and company policies.
- Capable of handling complaint cases effectively or escalating them to the SME or Team Leader to ensure issues are resolved with care and in a timely manner.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with other departments, such as sales, aftersales, and marketing, to ensure a smooth customer experience.
- Stay up-to-date with company products, services, and policies to provide accurate information to customers.
- Meet or exceed performance targets, including response time, resolution time, and customer satisfaction ratings.
- Actively contribute to continuous improvement initiatives by providing customer feedback and suggesting enhancements to processes or products.
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Contact Centre Agent
21 hours ago
Petaling Jaya, Selangor, Malaysia R Logic Customer Care Services Sdn Bhd Full time 30,000 - 60,000 per yearAnswers inbound calls/chats and makes outbound calls, as necessaryEvaluate problems and complaints of the callers and provide proper solutions to themRespond to the needs of customers and provide personalized serviceProvide information on the company's products or services and generate interest in the offerUpsell products and servicesResearch needed...
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Customer Care Specialist
5 days ago
Petaling Jaya, Malaysia Bjak Full time**About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...
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Customer Care Agent
22 hours ago
Petaling Jaya, Malaysia TIMES24 MALAYSIA SDN. BHD. Full timeHandling inbound calls on customer inquiries, requests, and complaints about car park services. - Assist customers in resolving issues related to parking access, payments, and ticketing. - Do troubleshooting and assist customers with any issue at the car park via phone call. - Collaborate and communicate with car park staff to ensure operations run...
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Business Executive, Critical Care
20 hours ago
Petaling Jaya, Selangor, Malaysia Fresenius Medical Care Full time $120,000 - $240,000 per yearOur CompanyAt Fresenius Medical Care, we are global leaders in renal care and lifesaving innovation. Our mission is clear: to create a future worth living for patients worldwide, every day. With our pioneering products and therapies, we support people living with kidney disease — improving outcomes and enhancing quality of life for millions.As part of our...
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Customer Service Agent
7 days ago
Petaling Jaya, Malaysia Market Insights Full timeMonetise your evening. Be our PT call centre / customer service agent. Job : Gather feedback from customers on their recent purchase. This is NOT SALES post - so no selling is required. You will only be required to gather feedback from our customers & ask them about their recent purchase. Minimum - 15 Hours per week Time : Flexible depending on your...
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Customer Service Agent
20 hours ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan Brandt Global Search Sdn Bhd Full time 3,000 - 6,000 per yearAbout the role Join our growing team as a Customer Service Agent (Digital Banking) at Brandt Business Services Sdn Bhd in Petaling Jaya, Selangor. This full-time role is responsible for providing exceptional customer service and support to our digital banking customers.What you'll be doingRespond to customer inquiries and requests via phone, email, and chat...
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Customer Care Centre Agent
1 week ago
Petaling Jaya, Malaysia Ikano-Retail Full timeCompany Description **About Ikano Retail** Ikano Retail is one of 12 IKEA franchisees. Through our omnichannel experience we create a better everyday life in Singapore, Malaysia, Thailand, Mexico and the Philippines, offering well-designed, functional home furnishing products at prices so low that as many people as possible are able to afford them. Our...
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Business Executive, Critical Care
5 days ago
Petaling Jaya, Malaysia Fresenius Medical Care Full timeResponsibilities: - Promotes and sells medical equipment, consumable for CRRT (Acute) products to government and private sectors, able to develop long term business relationship with existing and potential clients. Responsible for establishing and maintaining a good & healthy business relationship with clientele all times and provide a professional &...
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Telesales Agent
21 hours ago
Petaling Jaya, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time**ROLE :TELESALES AGENT** - **Position**:Telesales Agent - ( Normal Speaker )**: - **Working Location**: Petaling Jaya, 46100 Selangor, Malaysia - **Working Hours**: Shift A : 9am-6pm Shift B : 12pm - 9pm ( Rotation Shift ) - **Working Days**: 5.5 days a week (Monday - Sunday), Off Day: Based on schedule given - **Job type**: 1 year contract - **Salary :...
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Customer Care Representative
2 weeks ago
Petaling Jaya, Selangor, Malaysia verinon Full time 36,000 - 72,000 per yearPosition: Customer Care Representative (Nurse)Job Type: Full-timeShift Type: Rotational basis (10 hours per shift)Standard Job ResponsibilitiesManage customer requests via phone, email, and various digital platforms, including general inquiries, policy benefits, claims, travel inconveniences, and other related queries.Plan, coordinate, and deliver services...