Customer Service Executive

3 days ago

Ampang, Malaysia Brandt Business Services Sdn. Bhd. Full time

Research required information using available resources such as internet, portal, knowledge base.
- Provide customers with accurate and precise product and service information
- Drive and educate customers to online or web usage
- Process orders and forms following standard procedures in a timely manner.
- Follow up and callbacks as promised, where necessary.
- Maintain records of telephonic interactions, orders and accounts according to standard procedures
- To respond positively and openly to feedback from management, and put into practice advice on how to improve continuously.
- To escalate any queries or unresolved or priority issues that cannot be completed with the agreed procedure
- To undertake any administration tasks delegated by the Company and / or the Company’s Client during low call volume
- Participation on team activities and regular team meetings, giving feedbacks and innovative ideas, on service and process improvements and make recommendations to the team.
- Undertake any other duties as-and-when assigned by Management.

**Job Requirement**:

- Possess a minimum SPM.
- Minimum of 1 year of customer service experience in a contact center environment.
- Fresh Graduate also encourage to apply.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficient in Microsoft Office and experience working with CRM systems.
- Ability to work flexible hours

Pay: Up to RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Attendance bonus
- Performance bonus
- Yearly bonus

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