Manager, Line Operations Management

23 hours ago

Kuala Lumpur, Malaysia Malaysia Airline Full time

**Job Title**:
Manager, Line Operations Management

**Reports To**:
Senior Manager, Line Operations Management

**Role Purpose**:
Responsible to manage, administer and monitor the station's performance in accordance to the Key Responsibility Areas (KRAs) as determined by Senior Manager Line Operations Management. Analyse operational data, SLA performance systemwide and produce operational reporting, to ensure safe, secure and cost-effective airport and cargo operations systemwide. Coordinate with Airport Experience team and stations in implementation on all operations and customer experience projects.

**Key Accountability**:

- Establish and manage Systemwide stations' operating performance, compliance to regulatory / safety requirements while also achieving financial goals. Administer and monitor station within in ensuring conformity to Malaysia's Civil Aviation Regulations (CAR 2016) and Local Authorities regulations pertaining to occupational health, operational safety and environment laws applicable to Malaysia Airlines (MAB), customer airlines and also the service providers.
- Perform thorough analysis on each ground touch points performance and identify new opportunity to improve safety, customer experience and reduce cost
- Liaise with Regional Head and Assistant Regional Head to ensure smooth handling of Malaysia Airlines (MAB) passengers, aircraft and cargo. Conduct periodical audits on ground handling agent's performances. Perform Assistant Regional Head role as and when required.
- Establish and implement monitoring and tracking mechanism on stations KPI namely, OTP, Mishandled Baggage, Excess Baggage Collection, CSI etc, to ensure highest possible quality of service, meet or exceed corporate target on OTP and customer satisfaction. Measure, track and monitor Airport Services related cost and charges and maximum cost efficiency with effective SLA management.
- Responsible to review, update, obtain approval and publish Station Head Manual (SHM) through MAG Document Management System. Update Regional Management section in AS Management Manual.
- Manage, monitor and analyse baggage handling performance and ensure completion of MAB proration processes are inconformance to IATA an MAB standard.
- Manage and monitor safety and security implementation plan at international stations to ensure compliance to the safety requirements and organisational procedures, accurate reporting and recording of information.

**Qualifications & Working Experience**:

- Degree in any field of study with 5 years of working experience in aviation industry.
- Diploma in any field of study with 7 years of working experience in aviation industry.

**Skills & Knowledge**:

- Extensive knowledge of Airport Services functions and key activities including technical, regulatory, company standard and operational related matters.
- Ability to analyse and interpret codes and information and use information to maximise when planning, organising and supervising the work of others and setting priorities.
- Ability to work with the team, senior management and stakeholders as required and making effective decisions to maintain operational standard, commercial performance and customer satisfactions.
- Able to manage and monitor performance against standards and, investigating and addressing poor performance, anticipating future trends and adapting products and procedures to ensure consistent overall performance.

  • Manager, Line Operations Management

    23 hours ago

    Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: Senior Manager, Line Operations Management **Role Purpose**: Responsible to manage, administer and monitor the station's performance in accordance to the Key Responsibility Areas (KRAs) as determined by Senior Manager Line Operations Management. Analyse operational data, SLA performance systemwide and produce operational reporting, to ensure...

  • Operations Manager

    5 days ago

    Kuala Lumpur, Malaysia Crown Line (Malaysia) Sdn Bhd Full time

    The Operations Manager will be responsible for the day-to-day running of the Operations Department. His duties will include but may not be limited to the following: 1. Supervision of Operations Department Staff The OM is responsible for all activities of Operations staff and for ensuring that they discharge their duties in an effective manner that serves the...

  • Manager, Operations

    23 hours ago

    Kuala Lumpur, Malaysia Katalyst Data Management Full time

    ** Located in Shah Alam, Selangor - Malaysia**: - ** Full-Time position**: - ** Monday - Friday, 8:00 a.m. - 5:00 p.m.** **The Company** Katalyst Data Management (KDM) is the global leader in hosted subsurface data management solutions for the oil and gas industry. From data capture and verification, to data storage and organisation, to marketing data...

  • Business & Management Graduate Program

    2 weeks ago

    Kuala Lumpur, Malaysia BID Operations Full time

    **About the company**: At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. **About the Role** Join us as a Business &...

  • Production Line Operators

    1 week ago

    Kuala Selangor, Malaysia SynVista Energy Full time

    **Production Line Operators** - **Module Assembly Line Operator**: - **PACK Assembly Operator**: - **Integration Production Line Operator**: - **Height Work Operator** **1. Module Assembly Line Operator** - Assemble various electronic or mechanical modules according to work instructions, technical manuals, and schematics to complete products. - Inspect...

  • Customer Onboarding Manager

    1 week ago

    Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing the onboarding process for new customers, ensuring their smooth and swift integration with our products or services. This role involves close collaboration with sales, customer support, and other relevant teams to deliver an outstanding customer...

  • Risk Operations Officer

    1 week ago

    Kuala Lumpur, Malaysia BID Operations Full time

    Develop, follow, and enhance risk management policies and procedures within the designated risk jurisdiction. - Collaborate closely with the dealing and liquidity teams to effectively assess and manage operational risks. - Serve as a technical liaison to stakeholders and various departments within the firm, providing clear and concise answers to complex...

  • Operational Management Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time 120,000 - 200,000 per year

    Some careers have more impact than others.If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.Corporate Services plays a key role in managing the Corporate Real Estate and Work Space Environment for the Bank. Corporate Services are involved in project...

  • Marketing Manager

    1 week ago

    Kuala Lumpur, Malaysia BID Operations Full time

    Design, manage and implement digital acquisition marketing strategy to ensure that objectives are met to maximum efficiency. - Manage monthly marketing spend making every coin count. - Analyse and report data to measure the effectiveness of campaigns. - Deliver against KPIs optimizing against customer lifetime value to meet annual forecast and goals. -...

  • Junior Sales Project Management Officer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time 30,000 - 60,000 per year

    About the company:At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.About the role: Junior Sales Project Management Officer...