Customer Relation Personnel
3 days ago
Ensure all walk - in customer are greeted and assisted pleasantly with their enquiries.
- Attend and provide amicable solution in resolving customers’ enquiries and complaint.
- Monitor that phone calls are answered within three rings.
- Provide information on current sales/service promotion or products.
- Monitor and prepare weekly and monthly report to Branch Manager and Customer Care Department on the follow-up and reminder call status.
- Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
- Conduct customer satisfaction survey at branches.
- Assist branch activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
- Ensure on the cleanliness of the customer’s waiting area.
- Any duties that may be assigned by Branch Manager or Customer Care Department.
Pay: RM1,700.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Supplemental Pay:
- Performance bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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