Application Support Specialist

5 days ago

Kepong, Malaysia Eurasian Consultancy Full time

**Position**: Application Support Specialist

**Salary**: Open for discussion

**Location**: Desa Aman Puri, Kepong

**Working Hours** : 8.30am - 5.30pm (Monday - Friday)

**Job summary**

**Responsibility**
- Required to do onsite installation from hardware to systems especially new users.
- Perform onsite training to users and presentation to new and existing users on product features.
- Prepare and develop of documentation on software user guide and software customisation request including software testing.
- Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
- Track, follow-up and resolve customer’s outstanding issues based on ticketing system.

**Requirement**
- At least 1 year of working experiences in the related field.
- Good command in written and spoken English.
- Good in SQL command and networking.
- Ability in multitasking, fast learner and set priorities of work within deadlines.
- Product training will be provided.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Application Support: 1 year (preferred)

**Language**:

- Mandarin (preferred)

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