Retailer (Brand Manager/area Manager)

8 hours ago

Kuala Lumpur, Malaysia Abeaute Sdn Bhd Full time

We're looking for a new Retailer (Brand Manager/Area Manager) to join the LUSH MALAYSIA team. Retailers actively support Managers with fresh and innovative advice, feedback, and genuine care. We strive to make the most of every interaction with Managers; listening to their needs, and ensuring we positively impact them and their business. We identify areas of opportunity for the Malaysia retail business that are out of the control of our Managers and work with other departments to ensure shops have what they need to succeed.
- Interview, hire, and support new Managers on their journey.
- Mentor sales ambassadors to develop the next generation of Managers.
- Analyse management accounts and business drivers, and offer coaching and feedback to maximise sales and profit.
- Offer bespoke, retail-focused visits to shops around Malaysia.
- Represent retail and shop Managers in conversations with other support teams.
- Support Managers before, during, and after a brand-new shop opening or relocated shop.

Requirement:

- To have the skills to analyse business, identify needs, and create strategies.
- To be highly experienced in all aspects of people management and coaching.
- To be profit-focused and passionate about customer experience.
- To possess exceptional communication skills to negotiate, speak up, question.
- To have bags of emotional intelligence to build relationships within the business.
- To be curious and open to constant learning opportunities.
- To be able to pass on knowledge, and treat Managers as equals.
- To have confidence in your ability to productively manage your own time.
- To be adaptive and flexible to the needs of the business.
- To have a great retail gut instinct that you’re passionate about honing.
- To be able to set the standard and demonstrate 5-star customer experience.
- To have the ability to give effective feedback with honesty and conviction.
- To be comfortable spending time away from home and travelling regularly.
- To have a strong moral compass and the ability to make fair and firm judgements.
- To be willing to get stuck in with events; both contributing and facilitating.

**Salary**: From RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)

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