Security & Guest Relations Associate

4 days ago

George Town, Malaysia Cheong Fatt Tze - The Blue Mansion Full time

You will play a vital role in ensuring guest satisfaction and smooth operations at the hotel entrance and surrounding areas. Your responsibilities include welcoming guests, monitoring tour crowd movement, managing ticket sales, and providing exceptional customers service to enhance guests' overall experience.

1.Welcome and greet guests with a warm smile, friendly and professional manner.

2.Address guest inquiries and provide accurate information about services, amenities, and local attractions.

3.Assist guests during their mansion visit by providing additional information as needed, helping them with photo-taking and distributing brochures and other materials.

4.Provide information and assistance regarding hotel facilities, dining options, and transportation.

5.Assist in maintaining the cleanliness of visiting areas - museums, courtyard, lobby, gift shop, etc.

6.Monitor tour group movements to ensure smooth transitions and avoid overcrowding in key areas such as museums, courtyards, and the lobby.

7.Coordinate with tour guides and internal staff to maintain an orderly and efficient flow of guests.

8.Ensure compliance with safety and capacity guidelines, promptly addressing any bottlenecks or issues.

9.Oversee the sale of tickets for tours and events, maintaining accurate records and cash handling procedures.

10. Provide guests clear instructions on ticket purchase, collection, and use.

11. Assist in promoting special offers, ticket bundles, or add-ons to enhance guest experience and maximize sales opportunities.

12.To carry out any additional duties required by the Front of The House - Assistant Manager or the General Manager assisting any other departments with daily operational matters.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Meal provided
- Opportunities for promotion
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Georgetown: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- concierge: 2 years (preferred)
- Hospitality: 3 years (required)

**Language**:

- Malay (preferred)
- English (required)
- Chinese (required)

License/Certification:

- D, B2 (required)

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