Concierge Supervisor

4 days ago

Johor Bahru, Malaysia Holiday Inn Johor Bahru City Centre Full time

**Job Summary**:

- Oversee daily concierge operations and ensure smooth guest service.
- Lead and motivate the concierge team to deliver exceptional hospitality.
- Handle guest inquiries, special requests, and VIP arrangements.
- Coordinate transportation, luggage handling, and tour services.
- Maintain updated knowledge of local attractions and hotel facilities.
- Ensure high service standards in line with IHG brand expectations.
- Support Front Office operations when required.
- Train and guide new team members to maintain service excellence.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

**Education**:

- STM/STPM (required)

**Experience**:

- concierge experience within the hospitality industry: 3 years (required)

Work Location: In person

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