Marketing Operations Specialist

1 week ago


Petaling Jaya, Malaysia 364B Quantum Malaysia Full time

We’re looking for a data-driven, systems-savvy Marketing Operations Specialist to join our team and help power our demand generation engine. You will be responsible for the strategy and execution of marketing automation, campaign operations, lead lifecycle management, and reporting. This is a high-impact role where you’ll collaborate closely with Marketing, Sales, and RevOps to scale and optimize our marketing tech stack and processes.

**Key Responsibilities**:

- **Marketing Automation & Strategy**
- Own and manage our marketing automation platform (Marketo preferred), including user management, data hygiene, database segmentation, and overall system performance.
- Build scalable workflows that support both tactical campaign execution and long-term nurture strategies.
- **Campaign Execution & Nurture Programs**
- **Lead Lifecycle & CRM Integration**
- Design and maintain the lead management process across the automation platform and Salesforce, ensuring clean data sync, campaign attribution, and seamless handoff to sales.
- Monitor and resolve sync errors or data integrity issues.
- **Marketing Reporting & Insights**
- Create and maintain dashboards and reporting frameworks to measure campaign performance, funnel conversion, and ROI.
- Deliver insights that inform marketing strategy and budget allocation.
- **Tech Stack & Process Optimization**
- Evaluate, recommend, and implement marketing technologies that improve efficiency and results.
- Develop documentation, processes, and training to ensure best practices across teams.

**Requirements**:

- 5+ years of experience in marketing operations or demand generation.
- Experience managing a marketing automation platform (Marketo strongly preferred; certification a plus).
- Solid understanding of workflows, campaign strategy, lead scoring, segmentation, and analytics.
- Proven experience with Salesforce CRM and a solid grasp of lead routing, campaign attribution, and marketing-sales alignment.
- Analytical mindset with strong problem-solving skills and attention to detail.
- Ability to think strategically and execute tactically.
- Excellent collaboration and communication skills.
- This role will need to work US or European hours, especially during their training period and to attend team meetings and/or other important meetings.

**Preferred Qualifications**:

- Experience working in B2B tech or enterprise software.
- Familiarity with additional tools like ZoomInfo, Google Analytics, or CaliberMind.
- Experience building executive-level reports and dashboards in Salesforce or BI tools.



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