Java - Technical Support

5 days ago


Cyberjaya, Malaysia Abhidi Solution Private Limited Full time

Job Type: Permanent with the Client

Job Location: Cyberjaya, Malaysia (Onsite)

JOB SCOPE:

- They may need to ensure all the incidents were resolved within the SLA and the system
- availability is in order on the daily basis.
- The person must be able to work in a team environment and be able to communicate
- effectively with other team members.
- The person will also be able to demonstrate problem-solving techniques in a business
- and/or technical environment.
- The person must demonstrate ability to take ownership of tasks assigned to them and
- progress them through to completion.

RESPONSIBILITIES:

- upgrades and infrastructure
- Maintain appropriate levels of technical and procedural documentation
- Adhere to appropriate departmental procedures and practices (such as auditing
- requirements, control procedures and incident management procedures)
- Work in partnership with other department as required ensuring correct exchange of
- knowledge and successful transition of support PBTB production issue
- Work with BA project team to investigate complex issues, identify and implement
- solutions to re-occurring problems
- Share / spread knowledge throughout the support team and relevant areas, from
- development through to support
- Take a pro-active approach to working with the rest of the interface development team.
- Monitor and record time spent on activities according to the standards applied in the
- organization.
- Report progress to the BAU manager as required.
- Participate in peer reviews of your own and others work as required by the team leader.
- Share knowledge gained with peers.
- Mentor other team member as assigned by the BAU support manager

**Job Types**: Full-time, Permanent

Pay: Up to RM10,000.00 per month

Schedule:

- Day shift
- Monday to Friday



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