Java - Technical Support
5 days ago
Job Type: Permanent with the Client
Job Location: Cyberjaya, Malaysia (Onsite)
JOB SCOPE:
- They may need to ensure all the incidents were resolved within the SLA and the system
- availability is in order on the daily basis.
- The person must be able to work in a team environment and be able to communicate
- effectively with other team members.
- The person will also be able to demonstrate problem-solving techniques in a business
- and/or technical environment.
- The person must demonstrate ability to take ownership of tasks assigned to them and
- progress them through to completion.
RESPONSIBILITIES:
- upgrades and infrastructure
- Maintain appropriate levels of technical and procedural documentation
- Adhere to appropriate departmental procedures and practices (such as auditing
- requirements, control procedures and incident management procedures)
- Work in partnership with other department as required ensuring correct exchange of
- knowledge and successful transition of support PBTB production issue
- Work with BA project team to investigate complex issues, identify and implement
- solutions to re-occurring problems
- Share / spread knowledge throughout the support team and relevant areas, from
- development through to support
- Take a pro-active approach to working with the rest of the interface development team.
- Monitor and record time spent on activities according to the standards applied in the
- organization.
- Report progress to the BAU manager as required.
- Participate in peer reviews of your own and others work as required by the team leader.
- Share knowledge gained with peers.
- Mentor other team member as assigned by the BAU support manager
**Job Types**: Full-time, Permanent
Pay: Up to RM10,000.00 per month
Schedule:
- Day shift
- Monday to Friday
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