Bilingual Call Centre Representative

1 week ago

Bangsar South, Malaysia XCL Education Malaysia Full time

The position forms an integral part of the Leads qualifications support team strategy which provides XCL MY schools a complete customer engagement through its omni-channel centre (outbound calls, online chat, social, inbound and others).

Key focus of the role is toe lead a team of contact centre agents to engage with potential and existing parents through its omni-channel centre to identify genuine sales leads for delivery to, and conversion by, our campuses admission teams while maintaining strong focus on providing a high-quality customer experience.

**Key Responsibilities**
- Cold call people using a given phone directory to sell products.
- Answer incoming calls from prospective customers.
- Use scripts to provide information about product’s features, prices, etc. and present their benefits.
- Ask pertinent questions to understand the customer’s requirements.
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
- Record the customer’s personal information accurately in a computer system.
- Deal with complaints or doubts to safeguard the company’s reputation.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales and record useful information.

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Call Center: 1 year (required)

**Language**:

- Bahasa (preferred)
- English (required)
- Mandarin (required)

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