Reservation Assistant

7 days ago

Bangsar South, Malaysia UOA Hospitality Full time

We are looking for a detail-oriented Reservation Assistant to assist our customers with their booking needs. You will provide various planning and booking services, incoming reservation calls with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.

To be successful as a Reservation Assistant you must be able to work with mínimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

THE JOBSCOPE
- Assisting and advising customers who may be choosing from a variety of travel options
- Checking the availability of accommodation on the customers’ desired travel dates
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Answering any questions customers might have about the reservation process
- Providing support to customers who may need to amend or cancel a reservation.
- Ensure that communication between Reservations Department and others is clear, concise and relevant, and appropriate information is conveyed to relevant departments in a timely and professional manner.
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- To carry out administration task related to bookings with a high level of attention to details.
- Maintain established filling system for all correspondence and collate reports as required by the Reservations Manager.
- To assist Manager in maintaining quality control on blocks, doubtful or duplicate reservations, and release rooms in accordance with Hotel policy to ensure accurate availability at all times.
- Ensure that guest history is maintained and updated regularly and that the information is accurate, complete and recorded in the Property Management System and Internet Booking Engine.
- Assist in emergency situations as a central communication center for a hotel.
- All other duties as required

**REQUIREMENTS**:

- Experience with a hospitality background preferred.; Front Office, Sales
- Excellent phone etiquette and verbal communication skills
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office
- Attention to detail and the ability to resolve customer issues
- Customer-service experience.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Flexible working hours.

QUALIFICATIONS
- High School or diploma or equivalent.; additional qualifications will be a plus
- Only for Malaysian Citizen

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