Assistant Manager

2 days ago

Labuan, Malaysia Ghee Hwa Motorpol Full time

**Job Title: Assistant Manager (Proton Labuan)**

Ghee Hwa Motorpol Sdn Bhd (Proton Labuan)

**Location**:
Labuan, Malaysia

**Key Responsibilities:1. Operational Management**
- Assist the Branch Manager in managing day-to-day operations of the sales and service departments.
- Ensure smooth coordination between sales, service, parts, and administration teams.
- Monitor workshop productivity, efficiency, and job scheduling.
- Ensure compliance with Proton’s policies, procedures, and standards.

**2. Sales & Marketing**
- Support sales team in achieving monthly and yearly sales targets.
- Review and analyse sales performance, market trends, and competitor activities.
- Assist in planning and executing marketing campaigns, roadshows, and promotional events.
- Maintain strong relationships with customers and corporate clients.

**3. Customer Experience**
- Handle customer feedback, complaints, and aftersales follow-up professionally.
- Ensure a positive customer experience at all touchpoints (sales, service, delivery).
- Work closely with the Customer Relation Executive (CRE) to maintain CSI (Customer Satisfaction Index).

**4. Financial & Administrative Support**
- Assist in monitoring financial performance, including revenue, expenses, and profitability.
- Support in preparing reports, budgets, and monthly summaries for management review.
- Ensure proper documentation and adherence to company policies.

**5. Team Leadership & Development**
- Supervise and motivate staff to achieve performance goals.
- Conduct regular team meetings and performance reviews.
- Support staff training and development programs.
- Foster a positive, disciplined, and efficient work environment.

**Requirements**:

- Strong leadership, communication, and organizational skills.
- Knowledge of SAP / DMS systems is an added advantage.
- Customer-focused, proactive, and able to work independently with mínimal supervision.
- Proficient in Microsoft Office and familiar with administrative reporting.
- Possess a valid driving license.

**Remuneration & Benefits**:

- Competitive salary based on experience
- Incentives based on performance
- EPF, SOCSO, EIS
- Training and development opportunities

Pay: From RM1,800.00 per month

Work Location: In person

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